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The price of bitcoin hit an all-time high on Bitfinex amid increasing concerns about the state of the market and its infrastructure.

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Ten new partners have joined Ripple's "blockchain network," which focuses on cross-border transactions and DLT standards.

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While the price of bitcoin is within striking distance of all-time highs set in March, worries about the state of the network's infrastructure are combining to depress sentiment. Chief among concerns are the ongoing issues at British Virgin Islands-based digital currency exchange Bitfinex, as the market's dominant US dollar exchange saw banking problems appear seemingly […]

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SegWit, a highly anticipated code change, is set to lock-in on the public litecoin blockchain today. Here's what you need to know.

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LONDON — The UK's financial watchdog received more than 3 million complaints from consumers about financial products in the second half of 2016, according to figures released on Wednesday, with firms paying out a total of £1.9 billion in the period.

The Financial Conduct Authority (FCA) said that it received a record 3.04 million complaints from British consumers over issues including Payment Protection Insurance (PPI) and problems with current accounts during the last six months of the year.

The most complained-about product was PPI, with a total of 895,000 complaints. The product was widely mis-sold by high street banks and lenders in the 19 90s and 2000s, and complaints relating to PPI are increasing as the FCA's August 2019 deadline approaches for customers to pursue complaints.

Current accounts were the second most complained-about product, with 514,000 customers complaining to the FCA in the six-month period.

The total redress paid to consumers in the period was £1.9 billion, £1.6 billion of which was made up of PPI claims, with 60% of consumers' complaints upheld.

The FCA said that the 3.04 million figure was higher than the 2.05 million reported in the first half of 2016 because it brought in new rules on June 30 which means more complaints are now recorded.

Firms were not previously required to report complaints if they were resolved on the same working day, but all are now recorded.

Christopher Woolard, the FCA's executive director of strategy and competition, said: "Consumers want a simple way to complain that does not leave them out of pocket. And they want to be assured that their concerns will be dealt with fairly and quickly."

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Overstock subsidiary Medici Ventures has added the South American bitcoin payments startup to its stable of blockchain-focused investments.

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LONDON — You may not have heard of Crimson Hexagon, but the chances are it's heard of you.

Since it launched in 2008, the New York-based analytics firm has collected, stored, and indexed over a trillion public posts from Twitter, Tumblr, Facebook, and Instagram to create the world's largest database of its kind.

The firm's core competency is "unstructured text analytics." In other words, as Crimson Hexagon's CEO Stephanie Newby tells BI in a phone interview, the firm has developed software which processes its database of the world's conversations on social media and allows customers "to ask any question at all."

Predictive data

When it launched in 2008, the firm's client base was largely media and entertainment groups. Movie studios found that they could predict box office takings around three months in advance using Crimson Hexagon's technology, compared to the three-week predictive window that advance movie ratings typically offer.

The firm still counts five of the "Big Six" American movie studios among its clients but has since branched out into different areas, targeting any company which seeks insight into consumer opinion.

Firms who subscribe to Crimson Hexagon's services — prices in the UK start at £25,000-a-year — are able to pull out insights on consumer reactions to existing products, measure the success of an advertising campaign, or sound out the market for a new product being considered for launch.

Clients in the UK, where it employs 40 people, include mobile network O2, the Post Office, Barclays bank, and a Premier League football club. Global clients include Procter and Gamble, Adidas, and Starbucks.

Newby says: "I could ask the question: 'What are people saying about my campaign today', 'What were people saying about my campaign last year,' or 'What are people saying about my product that I’m about to launch in two months time?'"

Predicting stock movements

Most of its client base is consumer-facing firms, but the firm also works with asset managers to predict trends in company earnings and stock movements.

"Every day I sit with asset managers, and we ask which firm is reporting earnings in the next week or so. We ask what can we find on social media that might inform us about their earnings. We’ve come up with some really interesting predictive data," she says.

Samsung Note 7 fires

Take the media storm that followed reports of Samsung's Note 7 mobile phones catching fire last year: it caused a big media storm, but Crimson Hexagon found that people on social media weren't talking about it a corresponding amount.

"Samsung’s stock went down at the height of the problem they had. But we looked at the social media data and actually, people weren’t talking about it very much."

Using a paper portfolio — a form of simulated stock trading without actual money involved — the firm short-sold Samsung stock, a trade which Newby says "played out extremely well."

The firm is now tracking the iPhone 8 launch, which is likely to be in September this year — and Newby has noticed a similar pattern of low social media chatter.

"Everybody thinks iPhone 8 is going to be the next big thing, it’s going to save Apple, et cetera — but we’re not seeing that follow through yet on social media, so I’m remaining a sceptic. They haven’t announced a launch date yet, but we’ll see," she says.

Guns

Not just tech launches: the data can, in theory, be applied to any sector about which there is a large amount of chatter on social media. Take guns. were watching gun and ammunition stocks [last year] when there was a slew of them reporting earnings," Newby says.

In the United States, traders investing in guns and ammunition stocks typically look at FBI background checks, which are often predictive of a spike in gun sales. Newby found, however, that social media data was predictive of the same trend by over a month compared to tracking background checks.

"We started looking at conversations in social media about buying guns and ammunition, and we saw a big spike in them. That spike occurred at least thirty days ahead of a spike in background checks. So we realised that social media trend is predictive to that industry," she says.

Shares in the gun-maker popped in June last year after it reported fourth-quarter profits and revenues that topped analysts' forecasts. "We placed a bet on Smith & Wesson and made a good little trade on that," Newby says.

Newby says that social media data alone will never be enough to predict stock-picking accurately, but thinks its use instead lies in using it with other datasets.

"The power of social media for stock-picking is in combining that social media import with other datasets to either confirm or deny a trade that you’re thinking about, or a stock that you’re holding," she says.

"Social media increasingly important because people are now asking more strategic questions. The early users of social media [analytics] were really just monitoring things, counting stuff: how many followers or how many hashtags there were on a particular topic, for example."

"That data might be interesting at a certain point in time, but it’s hard to see what it’s really telling you. Once you get into more strategic discussions, like 'Do consumers really care about the fact that the Galaxy 7 Note has been recalled?', or 'Is it going to stop them from buying the next product that Samsung brings out?'

"No. That’s more strategic. That’s where it becomes a really interesting dataset for strategic decisions," she says.

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